We ask that you read this Policy before providing us with any Personal Information.
We will collect your personal information in a number of ways, mainly from what you tell us yourself but also from other organisations and people who share your information with us. This will include written information from forms you have completed, notes from conversations via telephone calls, emails, and details provided via our website or social media.
The personal information we collect will depend on the service we are providing you. Our main aim in gathering your personal information is to provide you with a customised service. The type of personal information that will collect about you may include your:
We may collect the following via our websites:
We may use your personal information:
For direct marketing activities, where you have given your consent for a particular purpose and this has been recorded, the information we collect about you is used solely for the purposes outlined above. We will only use it for additional purposes if we have received your prior consent to do so.
We will only contact you if you have agreed that we can to tell you about products and services that we feel you will benefit from or may interest you. You may unsubscribe to receiving emails or marketing communications at any time by contacting us to update your preferences. When submitting your personal information via any of our websites you are given the option to opt-in to the use of your personal information for marketing purposes. However, you may instruct us not to process your personal information for marketing purposes at any time using the contact details stated below.
We will keep your information confidential at all times and only process it in accordance with this Policy, the Data Protection Legislation and other applicable UK legislation. However, in certain circumstances we will share your information with:
We will have in place safeguards through organisational and technical measures to ensure that your personal information is protected from unauthorised use or disclosure.
The Internet is not a secure medium of communication and we cannot guarantee the security of any information transmitted via the Internet. However, once received we will take reasonable technical and organisational precautions to prevent the loss, misuse, alteration of, or unauthorised access to your personal data.
Data is retained for the period necessary in order to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law. This is usually between three and ten years and it will depend on the nature of the personal information and what we do with it.
Whenever we process data using your explicit consent, you have the right to withdraw your consent. You also have the following rights under the Data Protection Legislation:
If you have any questions, wish to exercise any of your rights detailed in this Policy or update your marketing preferences please contact us by:
By Post: Discovery House, 4 Norwich Business Park, Whiting Road, Norwich, NR46DJ.
If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have the right to lodge a complaint with the Information Commissioners Office at any time.